ONLINE TERMS AND CONDITIONS
BUSINESS TO CONSUMER - SALE OF SERVICE CONTRACT
These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.
General terms and conditions
This site is owned and operated by Emerging Markets Quality Trials (eMQT) of 7B Stratford Arcade; 75 High Street; Stony Strafford; MK11 1AY. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our Knowledge Management Platform (INSIGHT), you can contact us at [email protected].
1. The contract between us
We must receive payment of the whole of the price for the service that you order before your order can be accepted. Payment of the price for the service represents an offer on your part to purchase the service, which will be accepted by us only when acknowledgement of full payment is received. Only at this point is a legally binding contract created between us.
2. Acknowledgement of your order
To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
3. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Emerging Market Quality Trials (eMQT). Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
4. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately. However, orders will only be processed if there are no material errors in the description of the services or their prices as advertised on this website.
5. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
6. Availability
All orders are subject to acceptance and availability. If the services you have ordered are not available, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the service is available or to cancel your order.
7. Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
8. Price
The prices payable for services that you order are as set out on our website. All prices are inclusive of VAT where applicable at the current rates and are correct at the time of entering information.
Where it is not possible to accept your order to buy services of the specification and description at the price indicated, we will advise you by e-mail, and offer to sell you the services of the specification and description at the price stated in the e-mail and will state in the e-mail the period for which the offer or the price remains valid.
9. Payment terms
We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the services from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.
10. Delivery
11.1 Our delivery charges are set out …………… (specify where) in our website.
11. Liability
11.1 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
11.2 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at …………… (insert postal address) and all notices from us to you will be displayed on our website from time to time.
17. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
18. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
19. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
20. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
21. Online dispute resolution
If you are not happy with the way we handled your complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to ………….. (insert details). If you are not satisfied with the outcome you can still bring a claim. In addition, please note that any disputes may be submitted for online resolution to the ………………… (insert name and link of ODR platform).
22. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.